Customer Retention & Support
Auto-resolve support tickets and escalate the rest
An agent checks the knowledge base and order history, replies when confident and escalates to Slack with a draft otherwise; billing and security go to people.
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- Section
- Customer Retention & Support
- Responsibility
- Ticket resolution
- Setup difficulty
- Advanced
- Added
- Oct 14, 2026
Tools
Main tool: n8n official site ↗
›View prompt
For each new ticket, search the knowledge base and the customer's order history. If the answer is fully supported by those sources, reply. Otherwise post to #support with a summary and a draft reply. Always escalate billing disputes, security and legal topics without replying.
Replace [BRACKETS] with your details. {{double braces}} are fields your automation tool fills in.
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