Triage support tickets
Tags each new ticket by topic and urgency and routes it to the right person or queue.
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- Function
- Customer Service
- Responsibility
- Ticket routing
- Setup difficulty
- Easy
- Added
- Oct 13, 2026
Tools
Main tool: Zendesk official site ↗
›View prompt
Classify the ticket: topic (billing, technical, shipping, account, other), urgency (high if service is down or payment failed, else normal), sentiment. Return JSON and a one-line summary. Ticket: {{ticket}}Replace [BRACKETS] with your details. {{double braces}} are fields your automation tool fills in.
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