CommunicationEmail
Triage support emails for human sign-off
A workflow classifies and summarizes each support email, drafts a reply and posts it to Slack for a person to send.
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- Section
- Communication
- Responsibility
- Email triage
- Setup difficulty
- Medium
- Added
- Oct 14, 2026
Tools
Main tool: n8n official site ↗
›View prompt
Classify this support email (billing, bug, how-to, account, other), summarize it in one sentence, rate urgency 1-3 and draft a reply under 120 words. Post all of it to #support for approval. Never send directly. Email: {{email}}Replace [BRACKETS] with your details. {{double braces}} are fields your automation tool fills in.
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